Claims we do not make
You deserve a clear explanation of what this tool can do. These commitments describe our role, your control, and the decisions that remain with you and VA.
Seven commitments. Each one is explained in full below.
Claim Assistant is a product of VeteransInsights, a private company. We are not affiliated with, endorsed by, or acting on behalf of the U.S. Department of Veterans Affairs or any government agency.
If any part of this site ever left you uncertain about that, we designed it badly and we want to know.
VA does. Claim Assistant analyzes your records and reports what it finds against published criteria.
A rater may reach a different conclusion, and they have information and discretion the system does not.
No approval. No rating percentage. No effective date. No timeline.
Anyone who guarantees you a VA outcome is telling you something they cannot know.
Preparing, presenting, and prosecuting VA claims on a veteran's behalf generally requires VA accreditation. Accredited VSO representatives, claims agents, and attorneys can provide representation.
Claim Assistant is a tool you use to understand your own records. We encourage working with an accredited representative, and the evidence summary is built to make that conversation shorter and more productive.
Accreditation can be verified through VA's public directory. If someone offers to handle your claim, check them there first.
Nothing in this product is priced against your back pay or your monthly award.
Pricing tied to a share of a veteran's benefits is the defining pattern of the operators this industry is known for. We will not use it.
Control mapping, not authorization. FIPS-ready packaging, not FIPS-validated.
We intend to pursue certifications. When one is granted we will name the issuing body and the date. Until then, the language on this site stays as it is.
Performance against our internal corpus is measured and tracked, and it is strong. But a synthetic corpus is not a population of real veteran records, and publishing that as a real-world accuracy figure would be misleading.
A number like that is only meaningful with labeled real documents and outcome comparison. Any organization that quotes you a headline accuracy figure for VA claim analysis should be asked what it was measured against.
For balance
This system reads your records, shows you exactly what it found and where it found it, and flags missing evidence or questions for review. An evidence gap is not an instruction to miss a filing deadline. Discuss timing and next steps with an accredited representative.
Every finding points at a source document, so you never have to take a summary on trust. That is the whole product, and it is enough.
Next step
Now you know exactly what we will and will not tell you.