Support the work
Free for veterans. Funded by people who think it should exist.
VeteransInsights is a privately funded, veteran-owned business, built by service members and former Department of Veterans Affairs staff. We built this before anyone paid us to, and we keep it free because a veteran should not have to buy access to their own records.
- No fee, everNo subscription, no per-claim charge, no paywalled result. The full analysis, the gap list and the evidence summary are free to every veteran.
- No share of your benefitsNothing is priced against your back pay or your monthly award. That model is the defining pattern of the operators this industry is known for, and we will not use it.
- Your data is not the productVeteran data is never sold, rented, licensed or monetized. No advertising, no profiling, no cross-site tracking.
Why we are asking
We built it before the contract existed
Getting a federal contract is a long road. An authorization package. An independent assessment. A competitive award. A procurement cycle measured in years rather than months. We are on that road, and we work with government programs today.
But veterans are filing claims this month. So we made a decision: ship it now, keep it free, and carry the cost ourselves until the contract catches up.
That is what support pays for. Not growth, not marketing, not a runway. The difference between this existing for veterans today and existing for them in three years.
One thing worth saying plainly
A tool that helps veterans document what they are actually owed does not obviously reduce anyone's budget.
We think that is the wrong way to measure a benefits system. A claim decided correctly the first time costs less than an appeal that runs for years, and it costs a veteran a great deal less than a denial they did not deserve.
We are not going to build a weaker product to fit a more comfortable number. That position costs us time. It is not up for negotiation.
What it costs to run
This is not a website. It is a document processing platform.
Reading thousands of pages per veteran, understanding clinical language, and doing it inside a federal-grade security boundary. Here is where the money actually goes.
Document processing at scale
A single eFolder can run to thousands of pages. Reading a degraded fifty-year-old carbon copy costs far more compute than a clean digital PDF, and the records that matter most for service connection are almost always the degraded ones.
Clinical language models and inference
Understanding medical text is not a keyword search. Millions of clinical terms, negation and context resolution, and model inference on every page of every file. That runs on hardware, and hardware bills by the hour.
Security and compliance infrastructure
Encryption, key management, network isolation, append-only audit logging, and a GovCloud-grade environment built to a federal control baseline. Doing this properly costs multiples of doing it casually, and casually is not an option with veteran medical records.
The people who review the logic
Former VA claims specialists, physicians and subject-matter experts reviewing the evidence rules condition by condition, so what the system requires matches what a rater actually needs to see.
Speed, because waiting is the whole problem
Veterans have waited long enough. Delivering an answer in a reasonable time rather than overnight means capacity that sits ready, and capacity costs money whether or not anyone is using it that hour.
Keeping the rules current
Rating criteria, presumptive lists and the adjudication manual all change. Rules that are not maintained quietly become wrong, and wrong rules give a veteran a confident answer that is false.
None of this is optional. We could run it cheaper by processing fewer pages, skipping the degraded scans, relaxing the security posture, or letting the condition rules go stale. Every one of those saves money by making the answer we give a veteran less true, and that is the one trade we will not make.
Who reviews the logic
The expensive part is the people, not the servers
Evidence rules are not guessed at and they are not inferred by a model. They are written and reviewed by people who have worked inside this process, condition by condition, and tested against a reference corpus before anything ships.
Built for veterans, by veterans, with the people who used to decide these claims sitting on the other side of the review.
Engineers from federal programs
People who have built and secured systems inside federal environments, and know what an authorization boundary actually requires rather than what a diagram suggests.
Former Department of Veterans Affairs staff
Including people who worked in claims and at director level. They know what makes a file decidable and what makes a rater send it back.
Claims specialists
People who have adjudicated or represented claims and can say plainly whether an evidence rule matches practice or only matches the regulation.
Physicians and clinical reviewers
Doctors reviewing how clinical findings are interpreted, so a treatment record is never mistaken for a diagnostic study and a negative result is never read as an absent one.
Ways to support
Contribute, back the build, or underwrite access
Channels that are not open yet are marked. We would rather show you what is coming than hand you a link that goes nowhere.
Fundraiser
Opening soonOne-time or recurring support that goes straight to keeping the analysis running for veterans.
Not open yetKickstarter
Opening soonBack the build. Funds the condition coverage, the document processing, and the people maintaining the rules.
Not open yetSupport that is not money
Most of what we need costs you nothing
Word of mouth outperforms anything we could buy, because veterans trust other veterans on this and they are right to.
Tell a veteran
The single most useful thing anyone does for us. Most people who need this have no idea a tool like it exists, and the ones who need it most are the least likely to go looking.
Tell your VSO
Representatives carry caseloads. One representative reaching a hundred veterans is worth more than a hundred veterans finding us one at a time.
Tell your representative in Congress
Your senator or congressional representative has a veterans caseworker. Telling them that veterans need evidence review before filing, and that it should not depend on a private company covering the cost, moves this further than any advertisement we could buy.
Share it in your community
Unit associations. Post and chapter meetings. The group chat that never dies. Veterans trust other veterans on this in a way they will never trust a website, including this one.
Introduce us to your organization
If you work at a VSO, a clinic, a county veteran service office or a program that serves veterans, an introduction is worth more than a cold form submission.
Sponsor a body system
Condition rules are built one body system at a time with subject-matter experts. Underwriting one funds it end to end and puts your name on it if you want it there.
If you only do one thing
Send this to one veteran who is about to file, and to the person who represents you in Congress.
The first one might keep somebody out of a denial they did not deserve. The second one is how this stops depending on a private company being willing to carry the cost.
Documents and reading
What we publish
Reference material, technical documentation and writing about how the system works. This section grows.
More is coming: condition briefs, notes on how evidence rules are built with subject-matter experts, and writing about what we learn reading real records. Ask to be told when it lands.
Support the work
Keep it free for the next veteran
Every contribution goes to the same place: keeping a full, honest analysis available to any veteran who needs it, at no cost to them.