Our story and mission
We watched good claims fail over one missing page
Behind a claim is a person trying to move forward. We built Claim Assistant to help veterans understand their records, find the missing evidence, and take the next step with a clearer picture.
Who built this
- Service membersPeople who filed their own claims, sat through their own exams, and learned the rulebook the slow way.
- Former Department of Veterans Affairs staffPeople who worked inside the process and know what a rater actually needs to see, and what makes a file impossible to decide.
- Engineers who take evidence seriouslyPeople who build systems that show their work, because a conclusion nobody can check is a conclusion nobody should trust.
How it started
The rulebook is public. Nobody hands it to you.
A VA rater works from a rulebook: Title 38 of the Code of Federal Regulations, the M21-1 adjudication manual, diagnostic codes, and a specific list of evidence requirements for every condition. All of it is published. None of it is secret.
It is also thousands of pages, and nobody sits a veteran down and says: for your condition, a rater needs to see these four things, and right now your file has two.
So people file blind. They wait months. And at the end they find out the claim failed on a document that was either already in their own file, or that a provider could have written in ten minutes if anyone had said it mattered.
The information gap is the whole problem. It is not a medical problem or a legal problem. It is a problem of nobody reading five thousand pages and telling you what is in them.
That is a solvable problem. So we solved it, and then we gave it away.
Who reviews the logic
The people who used to decide these claims now check our rules
Evidence rules are not guessed at and they are not inferred by a model. They are written and reviewed by people who have worked inside this process.
Engineers from federal programs
People who have built and secured systems inside federal environments, and know what an authorization boundary actually requires rather than what a diagram suggests.
Former Department of Veterans Affairs staff
Including people who worked in claims and at director level. They know what makes a file decidable and what makes a rater send it back.
Claims specialists
People who have adjudicated or represented claims and can say plainly whether an evidence rule matches practice or only matches the regulation.
Physicians and clinical reviewers
Doctors reviewing how clinical findings are interpreted, so a treatment record is never mistaken for a diagnostic study and a negative result is never read as an absent one.
Built for veterans, by veterans, with the people who used to sit on the other side of the desk reviewing the work.
Our mission
No veteran should lose a claim they earned because nobody read their file.
Every veteran should be able to see, before they file, exactly what their records prove and exactly what is missing, with a concrete way to close each gap. Not a score. Not a guess. A list, with sources, that they can act on.
And it should cost them nothing, because charging a veteran for access to an understanding of their own service record is the wrong business to be in.
What we will not trade away
Four commitments that shape every decision
Tell the veteran the truth
Including when the truth is do not file yet. An analysis that flatters someone is worse than useless, because it converts directly into a denial on their record.
Show the source, always
Every finding points at the document it came from. Nobody should have to take our summary on faith, least of all the person whose claim it is.
Never charge the veteran
No fee, no subscription, and never a share of a benefit award. A veteran should not have to buy access to their own records.
Say what is not built yet
Capabilities in development are labelled as in development. A roadmap presented as a feature list is a lie with good formatting.
Where we are now
Free, running, and pre-contract
VeteransInsights is a privately funded, veteran-owned business. The analysis is free to every veteran and always will be. We work with government programs and Veteran Service Organizations, and a federal authorization package is in preparation.
Until that lands we carry the cost ourselves, because veterans are filing claims this month and a procurement cycle measures in years.
The standard
We would rather tell a veteran an uncomfortable truth than send them into a denial feeling good.
That is the whole difference between this and the operators who have taken advantage of this community for years. It is also, not coincidentally, the thing that makes the analysis worth trusting.
Next step
See what your file actually proves
Free for veterans, with a source behind every finding.